The label on your missed flight changes what you can claim.
What is a no-show?
You didn’t board and the airline operated the flight. This is usually treated as passenger-caused, so base fares are often lost on non-refundable tickets.
What is a cancelled flight?
The airline didn’t operate the flight. You are generally entitled to a rebooking or refund, and some regions add compensation and care rules.
Why it matters
- Refunds: cancellations are far easier to refund than no-shows.
- Return segments: no-shows often cancel the rest of your trip.
- Compensation: usually only available when the airline is at fault.
What to do
Keep proof of the cancellation or delay, and request your remedy in writing.
Need help? Call +1-800-984-7414. For more detail, read these missed connecting flight help and refund tips.
